Cookies Policy

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember information about your visit, improve functionality and support analytics or security features.

2. How Symes Solutions Uses Cookies

Symes Solutions may use cookies and similar technologies to:

• Help our website function correctly
• Improve website performance and usability
• Understand how visitors interact with our website
• Support contact forms, customer portals and website services
• Measure website traffic and page performance
• Improve our website design, content and customer experience
• Support security, spam prevention and service reliability

3. Types Of Cookies We May Use

Essential Cookies

Essential cookies help the website operate properly. These may support page loading, form security, login sessions, customer portal access and basic site functionality.

Analytics Cookies

Analytics cookies help us understand how visitors use our website, including which pages are visited, how users arrive at the site and how the site performs.

Performance Cookies

Performance cookies may help improve page speed, caching behaviour and website reliability.

Security Cookies

Security cookies may help protect forms, logins, customer accounts and website services from spam, abuse or unauthorised access.

Functional Cookies

Functional cookies may remember preferences or support features that improve the user experience.

4. Google Analytics And Related Services

We may use Google Analytics, Google Search Console or similar services to measure website traffic, monitor website performance and understand how visitors use our website.

These services may collect technical information such as browser type, device type, referral source, pages visited, approximate location and interaction behaviour.

5. Customer Portal And Hosting Services

If you use our customer portal, billing system, support ticket system or hosting services, cookies may be required for login sessions, account access, security and service management.

Disabling essential cookies may prevent some customer portal or support features from working correctly.

6. Third-Party Cookies

Some third-party services used on our website or customer systems may set their own cookies. These may include analytics providers, security tools, payment processors, support systems, embedded content or other website service providers.

Third-party cookies are generally controlled by the relevant third-party provider and may be subject to their own privacy and cookie policies.

7. Managing Cookies

You can usually manage or disable cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies or receive alerts before cookies are stored.

Please note that blocking some cookies may affect website functionality, customer portal access, support forms or other online services.

8. Consent And Continued Use

By continuing to use our website, you acknowledge that cookies and similar technologies may be used as described in this Cookies Policy, where permitted by applicable law.

9. Cookies And Personal Information

Some cookie and analytics data may be linked with technical or usage information. Where information identifies you or could reasonably identify you, it will be handled in accordance with our Privacy Policy.

10. Changes To This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in our website, technology, analytics tools or legal requirements.

The updated version will be published on this page.

11. Contact Us

If you have questions about this Cookies Policy or how cookies are used on our website, please contact Symes Solutions.

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