Terms & Conditions

1. About These Terms

These Terms and Conditions apply to your use of the Symes Solutions website, hosting services, website design services, support services, customer portal and related business services.

By using our website, submitting an enquiry, purchasing a service or engaging Symes Solutions, you agree to these terms unless a separate written agreement applies.

2. About Symes Solutions

Symes Solutions provides website design, WordPress website services, Australian website hosting, business email, customer support and related online business services.

Our services may include website packages, hosting plans, domain-related assistance, support tickets, SEO setup, analytics setup, form setup and ongoing website improvements.

3. Website Use

You agree to use this website lawfully and responsibly.

You must not use this website to:

• Attempt unauthorised access to systems, accounts or services
• Submit false, misleading or harmful information
• Interfere with website security, hosting systems or customer services
• Upload malicious code, spam or abusive content
• Copy or misuse website content, branding, designs or intellectual property

4. Website Design Services

Website design services may be provided as fixed packages, custom quotations or agreed project scopes.

Unless otherwise stated in writing, website design work may include planning, page layout, content structure, WordPress configuration, forms, SEO foundations, images, internal linking and launch support according to the selected package or quotation.

Customer Responsibilities For Website Projects

Customers are responsible for providing accurate information, content, approvals, branding material, product details, images, access credentials and feedback within reasonable timeframes.

Project delays may occur if required information, approvals or access details are not supplied.

5. Website Package Pricing

Website package prices are general starting prices unless otherwise quoted. Final pricing may vary depending on project scope, content requirements, integrations, ecommerce complexity, product volume, custom functionality, licensing and support requirements.

Hosting, domain registration, email hosting, plugin renewals, maintenance, copywriting, product uploads and third-party costs may be charged separately unless specifically included in writing.

6. Hosting Services

Hosting services are provided according to the selected hosting plan and any applicable usage limits, account settings and service terms.

Hosting features may include storage, bandwidth, email accounts, databases, WordPress installation tools, security tools and server resources depending on the selected plan.

Hosting Resource Usage

Customers must use hosting services fairly and must not use hosting accounts for activities that place unreasonable load on server resources, harm service reliability or breach applicable laws.

We may contact customers if a website or account is causing excessive resource usage, security issues, spam, malware concerns or service disruption.

7. Email Hosting

Email hosting may be included with selected hosting plans. Customers are responsible for managing mailbox usage, passwords, email clients and account access unless a support arrangement states otherwise.

Email services must not be used for spam, phishing, unlawful activity, bulk unsolicited email or abusive communications.

8. Domains And DNS

Where Symes Solutions assists with domains or DNS, we will take reasonable care when updating records or providing guidance.

Customers remain responsible for ensuring domain ownership, renewal, registrar access and contact details are kept up to date unless domain management is specifically included in an agreed service.

9. Payments And Invoicing

Customers agree to pay invoices, hosting fees, package fees and other service charges by the due date shown on the invoice or checkout process.

Recurring services such as hosting, email, support or maintenance may renew automatically according to the selected billing cycle.

Late or unpaid invoices may result in service suspension, restricted access, delayed support or termination of services.

10. Taxes And Pricing

Prices may be shown with or without GST depending on the service, invoice, checkout or quotation. Any applicable taxes will be shown where required.

Pricing may change from time to time. Existing recurring services may be updated with reasonable notice where practical.

11. Refunds And Cancellations

Refund eligibility depends on the type of service purchased and the stage of work completed.

Custom website design, development, setup work, consulting, support time, domain registrations, third-party licensing and completed services may not be refundable once work has started or costs have been incurred.

Hosting cancellations may be handled according to the relevant billing cycle and customer account terms.

12. Support Services

Support may be provided through contact forms, email, support tickets, customer portal or other agreed channels.

Support availability, response times and included work may vary depending on the customer service, hosting plan or maintenance arrangement.

Urgent requests, out-of-scope work, advanced troubleshooting, malware cleanup, third-party plugin issues or custom development may be quoted separately.

13. Customer Account Security

Customers are responsible for keeping account logins, passwords, email accounts, website admin accounts and related access details secure.

You should use strong passwords, protect access credentials and notify us promptly if you suspect unauthorised access or compromise.

14. Third-Party Services

Some services may rely on third-party platforms, plugins, themes, payment gateways, domain registrars, analytics tools, security tools, email providers or hosting-related software.

Third-party services are subject to their own terms, pricing, licensing, privacy policies and availability. Symes Solutions is not responsible for third-party outages, pricing changes, policy changes or limitations outside our control.

15. Website Content And Legal Compliance

Customers are responsible for ensuring that website content, images, product information, claims, business details, policies and legal statements are accurate and lawful.

Symes Solutions may assist with content structure and wording, but customers should seek professional legal, financial or industry-specific advice where required.

16. Intellectual Property

Unless otherwise agreed, website content, designs, layouts, images, code, templates or materials created by Symes Solutions remain subject to payment being made in full.

Once paid in full, customers generally receive rights to use the completed website materials for their own business website, excluding third-party software, plugins, stock assets, platform licences or proprietary tools governed by separate terms.

17. Backups And Data

Hosting services may include backup or recovery features, but backups should not be treated as a substitute for customer responsibility.

Customers should keep their own copies of critical website content, business data, emails, customer records and important files.

Backup availability, retention and restoration may vary depending on hosting configuration and service arrangements.

18. Security And Malware

We take reasonable steps to maintain secure hosting and website environments, but no system can be guaranteed to be completely secure.

Customers must avoid insecure passwords, abandoned software, unsafe plugins, untrusted code and poor account security practices.

Malware cleanup, hacked site recovery, blacklist remediation or advanced security repairs may be quoted separately unless covered by an active support agreement.

19. Service Availability

We aim to provide reliable services, but availability may be affected by maintenance, outages, internet issues, third-party providers, security incidents, DNS changes, software updates or circumstances outside our control.

We are not liable for every interruption, delay or loss caused by service downtime or third-party failures.

20. Limitation Of Liability

To the maximum extent permitted by law, Symes Solutions is not liable for indirect loss, consequential loss, loss of profit, loss of revenue, loss of data, business interruption or damage caused by third-party services, customer error, unauthorised access or events outside our reasonable control.

Where liability cannot be excluded, our liability may be limited to resupplying the service or refunding the amount paid for the relevant service, where permitted by law.

21. Changes To Services

We may update, improve, modify or discontinue services, plans, features, pricing, support processes or website content from time to time.

Where practical, we will provide reasonable notice for material changes affecting active customer services.

22. Termination Or Suspension

We may suspend or terminate services where invoices remain unpaid, services are misused, security risks arise, account details are false, legal obligations require action or these terms are breached.

Customers may request cancellation of recurring services through the appropriate support or billing channel.

23. Privacy And Cookies

Personal information is handled according to our Privacy Policy.

Cookies and analytics may be used according to our Cookies Policy.

24. Governing Law

These terms are intended to operate under the laws applicable in Australia. Any disputes should first be raised with Symes Solutions so we can attempt to resolve the matter in good faith.

25. Contact Us

If you have questions about these Terms and Conditions, your account, website project or hosting service, please contact Symes Solutions.

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